Returns

As a consumer, you have a 14-day right of withdrawal from the day you or a person designated by you receives the item. If the order is delivered in several parts, the deadline runs from the day you receive the last item.

You must clearly notify us that you wish to cancel the purchase before the deadline expires. Contact us at support@dock-rats.com with your order number.

You may try on the item in the same way you would in a physical store. If the item has been used more than necessary to determine its nature, characteristics, and function, you may be liable for any depreciation in value.

For regular cancellations, you are responsible for the return shipping costs. You are responsible for the item until we or our return partner have received it. We therefore recommend that you send with tracking and keep the receipt.

Once we have received the returned item or documentation that it has been sent back, we will refund the amount without undue delay. If the entire order is returned, we will also refund the cheapest standard delivery option offered at the time of purchase.

We do not offer direct exchanges. If you wish to have a different size, color, or model, you can return the item according to our return policy and place a new order.

If the item is defective, damaged, or does not match your order, please contact us as soon as possible at support@dock-rats.com. Please include your order number, a brief description of the issue, and attach clear photos.