For a standard withdrawal, you have 14 days from receipt to notify us. Email support@dock-rats.com with your order number.
See the return policy for conditions, any exceptions, return shipping and refunds. Contact us if you are unsure of the return address.
We do not offer direct exchanges. For a different size or colour, follow the return process and place a new order.
Faulty or damaged product
Email support@dock-rats.com with your order number, a description and photos of the issue.